Introduction:
Customer Charter enables IPS to engage with its customers effectively by adopting best practices of codes of conduct, aiming to reinforce their confidence and maintaining a high level of their satisfaction. By clarifying their rights and responsibilities, Customer Charter will improve customers understanding of what to expect from us in terms of our services and relations with them, thereby reducing the likelihood of misunderstandings and complaints.
The Charter:
IPS is committed to achieve excellence in delivering projects and providing services that meet your business needs; exceed your expectations and contribute to your satisfaction through:
Our Commitment to you is:
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To treat you with courtesy and integrity;
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To avail professional team who has the enthusiasm to serve you;
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To deliver to you on-time; superior and safe projects;
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To keep up with best practices and latest technologies in delivering our projects and services;
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To engage you in developing our services for continual service improvement; and
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To maintain your privacy and confidentiality.
However, we do expect from your side the following:
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To appreciate the efforts of our employees and treat them with courtesy and respect;
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To avail the entrance of our employees to your premises and sites;
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To provide us with any required information fully and accurately;
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To respond to our inquiries in a timely manner;
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To be cooperative, and avail professional resources;
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To participate effectively and accurately in fulfilling our questionnaires; and
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To provide us with your feedback and suggestions about our services.
Communication Channels:
You may contact us for any feedback; complaint or suggestion through:
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Telephone : +962 -6- 477 66 36